Is Muah AI Safe? What Our Test and the 2024 Breach Show

Short answer: not if privacy matters to you. The chat itself is decent, but Muah AI leaked about 1.9 million email addresses together with users’ prompts in 2024, still says nothing about it on its own pages, names no company behind the service and gives you no cancel button. If you use it anyway, sign up with an email address you could live with seeing in a leak.

“Safe” here is really three questions: is your data safe, is your money safe, and can you hold anyone to account. Here is what each answer rests on.

Was Muah AI hacked?

Yes. Have I Been Pwned lists a breach from September 2024 covering 1,910,261 email addresses, with AI prompts and sexual fetishes among the exposed data. It is flagged as a sensitive breach, so you can only check your own address after verifying you own it. Malwarebytes reported in October 2024 that the leaked data was already being used in extortion attempts.

What bothers us more is the silence afterwards. When our reviewer went through Muah AI’s privacy policy, terms and help pages on November 13, 2026, none of them mentioned the breach, and the FAQ still answered “Is my data safe?” with a plain “Yes”.

What our test found on privacy

These are our own observations from the Muah AI review, not claims from the company:

• The privacy policy is dated 2022. It does not list chats, prompts or images as data it collects.
• The 2026 help pages say “all memories may be used for LLM training”. The policy doesn’t mention that.
• Plain http:// requests return a server error instead of redirecting, standard security headers are missing, and the session cookie is set without the usual Secure and HttpOnly flags.
• Age checking is a single line saying you must be 18. No date of birth, no ID.

To be fair, there are real positives: TLS 1.3, passwordless sign-in by email link, and buttons to delete your account and wipe your cloud data.

Is your money safe?

This is where we would slow down most. We walked all six paid plans to the last step of checkout without paying:

Three different names for one purchase is the kind of thing that makes a bank statement hard to recognise and a dispute hard to win. We also saw the basic plan listed at $9.99 in Muah’s own shop while checkout charged $19.99 a month. Checkout prices: VIP $19.99 a month or $69.99 a year, Super VIP $49.99 or $499, ULTRA $99.99 or $999.

Who runs it?

No legal page names a registered company, a company number or an address. The domain dates from May 2023 and is registered through a privacy proxy. The About page signs off with a Wyoming location we could not verify. That alone proves nothing, and the official Discord has roughly 18,000 members. But if something goes wrong, there is nobody specific to complain to.

What Muah AI actually does well

On a free account the character recalled 4 of 4 facts we had planted 20 messages earlier, a custom character took about 20 seconds to build, and replies came back in about 5.5 seconds on average. The free allowance ran out after roughly 30 replies, followed by a 6-hour wait. That is more generous than some rivals. Our overall score is 5.6 out of 10, and most of what dragged it down is in the sections above, not the chat.

If you use it anyway

• Use a separate email address that has no link to your name.
• Pay through PayPal or Amazon Pay so you can cancel there without emailing anyone.
• Don’t upload photos of yourself or anyone you know, and keep identifying details out of chats.
• If you signed up before October 2024 with your main address, check it on Have I Been Pwned and change any reused passwords.

Alternatives that pass more of these checks

All of these were tested by our reviewers with the same checklist. None is perfect, so read the trade-offs.

Kindroid is the closest like-for-like swap: a single companion with voice, a named operator and a cancel button, but the free preview is short and the trial needs phone verification. Janitor AI is a roleplay site rather than a girlfriend app, though it remembered as well as Muah did in our tests. For more options, browse the AI girlfriend category or our memory test of AI girlfriend apps with long-term memory.

FAQ

Is Muah AI legit? It is a working product with real users, not a fake site. It also has an undisclosed breach and three different billing names, and no company is named behind it. “Legit” and “safe” are not the same thing here.

Does Muah AI verify age? No. In our test you only confirm that you are 18 or older.

Can I delete my Muah AI data? Settings include Delete Account and a cloud-data wipe. We did not run them on our test account, so we can’t confirm what is actually removed.

Is Muah AI free? Text chat is free up to an unstated allowance. We hit the limit after about 30 replies, followed by a 6-hour wait.